There are various options for different items listed on our website, you are able to select your shipping method at checkout or in your basket to get the available options. An estimated time frame for the chosen service will be provided.

We do offer next working day delivery service on in-stock products, plus an additional direct-from-manufacturer express delivery for items that aren't in stock but are available within 1-2 days.

If the option is available it will be listed at checkout. Please note that the availability of these options may vary, and they may not always be listed at checkout due to transit times from locations such as Europe and other distant regions.

If you have any further questions about our delivery options please do not hesitate to contact our customer service team who will be happy to assist you.

When you place an order to the UK mainland and the total value is £49 or more, you qualify for our free delivery service. Although this is an economic option, it is reliable and comes with the added benefit of being trackable. We only use reputable delivery services that offer excellent tracking features, so you can keep an eye on your order every step of the way.

Please note that delivery times can vary between 2 to 21 days, but we always strive to get your order to you as soon as possible. So, sit back and relax while we take care of delivering your order to your doorstep.

We are happy to offer worldwide shipping, with Northern Ireland sharing the same standard postage charges as Mainland UK. Our delivery charges are competitive and provide excellent value for money.

However, please note that different rules apply for the Republic of Ireland. If you are purchasing from this location, you will need to request a quote for your order.

For larger deliveries, please click on the link provided to obtain a quote. Our team is always ready to assist you in finding the most cost-effective and efficient way to get your order to you. We understand that shipping costs can be a concern for our customers, so we aim to keep our prices as transparent and fair as possible. Don't hesitate to contact us if you have any questions or concerns about your order or delivery options.

At Lampwise, we take our environmental impact very seriously. We have implemented a re-use policy to reduce waste and operate in an eco-friendly manner. Our carbon footprint is a top priority, and we are constantly striving to find new ways to reduce it.

When it comes to packaging, we use new cardboard boxes that typically contain between 60% and 90% recycled material. We understand the importance of using sustainable materials, and we use them whenever possible.

We offer various types of packaging materials, such as bubble wrap, packaging peanuts, shredded paper, crunched paper, shredded wool, and air pillows. However, we make sure to use bubble wrap minimally, only for fragile items such as glass. We prefer to use shredded cardboard as void fill instead of excessive bubble wrap to fill corners. We believe in using recycled materials as much as we can, as we care about our carbon footprint impact as a lighting company.

We are continuously looking for ways to reduce our environmental impact, and we strive to be as transparent as possible with our customers. Therefore, we want to assure you that your order will never arrive from Lampwise in a mailing bag with no protective packaging. We are committed to delivering your order in a way that is safe, secure, and environmentally friendly.

We understand that some of our customers prefer to collect their orders in person, which is why we offer a collection option from our showroom at MK11 1AY. You can select this option during checkout, and we will send you an email to confirm when your order is ready to collect.

In-stock products typically take between 6-10 hours during business hours before collection becomes available. For example, if you place an order at 9 am, it will be ready for collection by 4 pm the same day, typically.

We are happy to hold your order in-store for 2 working weeks, giving you plenty of time to collect it at your convenience. However, please note that failing to collect your order without pre-agreement will result in your order being refunded and cancelled. We want to ensure that all of our customers have a positive experience with us, so please let us know if you need to make alternative arrangements for collection. Our team is always happy to assist you in any way possible.

We want you to be completely satisfied with your purchase. If you need to return an item, please do so within 14 days of receipt.

To initiate a return, please contact our customer service team via this link and provide your order number and reason for return. We will then provide you with a return address and instructions on how to return the item.

Returned items must be in their original condition and packaging, and must include all accessories and manuals. We reserve the right to refuse returns that do not meet these conditions.

Once we receive your returned item, we will inspect it and process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.

Please note that we do not refund shipping fees unless the item is faulty or damaged upon receipt. In this case, we will cover the cost of return shipping.

If you receive a faulty or damaged item, please contact us within 48 hours of receipt and provide a description and photos of the issue. We will work with you to resolve the issue as quickly as possible.

 See Further Information Here

We apologize for the inconvenience caused by the damaged item you received. To resolve this issue promptly, we kindly ask you to take the following steps:

Take clear photos of the damaged item from different angles.
Send the photos to us, along with a description of the damage.

Once you submit your email, we will provide you with a case reference number.

Please use our Return Request Form to submit your case and provide the necessary details. We will review your case as soon as possible and work with you to find a satisfactory solution. Thank you for your cooperation.

Once a return is submitted we will provide you with a link that we be the source details of your return you can see the full status from start to finish all labels can be printed from this page also or links to do so. 

Please see the link to our full returns policy here

Why do we collect your personal data?

If you’re asking yourself what is going on with your personal data after a purchase, then let’s make it clear: your personal data are retained three years following your last interaction with Lampwise. It gives you the possibility, among others, to easily return a product if you change your mind or if you bought the wrong size! (according to our return policy). Three years after the last interaction with you, we will automatically delete your account and all the personal data we have on you (account, email address, etc).
 
Who is keeping your data?

Who is going to use your data? Lampwise, that’s all! People rarely appreciate when their information is resold to other companies, but don’t worry, it’s not Lampwise style! Your data is only intended for Lampwise: our logistic department, our customer loyalty team, our marketing and communication team etc. If your data is processed by sub-contractors, it’s only on behalf and following the instructions of Lampwise. Never Without permission.
 
Can I see or modify my data?

Good to know: you can access and rectify at any time your personal details and preferences. How? It’s easy, you just have to log in to your account at www.lampwise.co.uk. To have access and ask to rectify or erase your personal data, you just have to send an email to this address: [email protected].

Under certain conditions, you can also ask to transfer your personal data to another organisation than Lampwise. Lastly, if you are not satisfied with our process despite our best efforts in the protection of your data, you can, of course, raise a claim to the ICO.

1. Click on "My Account" in the top right-hand corner of our website.
2. Click "Create An Account".
3. Enter your first, and last name, and email address and confirm it is correct.
4. You’ll have the option to subscribe to the newsletter for our latest offers and events if you wish.
5. Confirm you’ve read our Terms of Use, enter a password and click ‘Save Changes’.
6. You’ll then receive an email confirming that your account has been created and you’re ready to go!

1. Click on "My Account" in the top right-hand corner of our website.
2. Click on “Forgot Your Password?”.
3. Enter your email address and click “Reset my Password”.
4. If the email address is associated with an account you will receive an email with a link to reset your password.

We will only contact you when necessary for order confirmation and progress updates, delivery notifications, etc.

If you wish to unsubscribe from our general newsletter you can do so from the My Account section or please e-mail [email protected]

If you have an account you can also check the status of your order from the My Account page.

We will send you an email once your order has been dispatched which contains a link to track your order. 

If you don’t have an account please use this link here

Please send us an e-mail or use the contact form and we recommend calling us on 01908 269888 as soon as possible.

If the order has already been dispatched it’s not possible to cancel your order. It must then be returned to seek a refund.

If there are any discrepancies between the delivery note and what you’ve received please contact us at [email protected]

Please contact us as soon as possible as we aim to dispatch orders before 1 pm.  If the order has already been dispatched it is not possible to redirect it.

In some cases, if your carrier was unable to deliver your parcel, it'll automatically be sent back to our warehouse. 

The parcel will be scanned upon arrival at our warehouse and a refund will be generated by our system.

If your tracking code confirms your parcel is being returned to sender but you haven't received a refund confirmation email, you can contact our support team to see if anything can be done.

You can always find the availability on the product page located near the price. 

If we're expecting a delivery you can pre-order the product or if it's not something we typically stock it will be back-ordered from our supplier. 

We will keep you up to date with your order progress via e-mail of any possible changes or delays.

At Lampwise, our basic principle is to ensure that we always offer the best price to our customers. That's why we've implemented a price matching policy where we match the price of our competitors and then go further by offering an additional 10% off the difference between our price and their price. This makes Lampwise the go-to choice for customers looking for the cheapest and most competitive prices in the market.

We take pride in our commitment to offering unbeatable prices and refuse to be beaten on price for the same item that we provide. Of course, there are some terms and conditions around this policy which can be found on our website under Pricewise T&Cs CLICK HERE